Refund and Cancellation Policy

At LabSquinal, we strive to ensure customer satisfaction with our lab management software. This policy outlines the terms under which refunds and cancellations are processed.

1. Free Trial

LabSquinal offers a 5-day free trial for new users to evaluate our services. During this trial period, you can use the platform without any charges. Once the trial period ends, you must select a subscription plan to continue using the platform.

2. Subscription Refunds

Subscription fees are non-refundable once paid. In exceptional cases, such as system errors or double payments, refunds may be processed at our sole discretion. To request a refund, please contact our support team at labsupport@squinal.com with your payment details.

3. Cancellation Policy

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle, and no further charges will be made. However, no refunds will be provided for the unused portion of the subscription period.

4. Changes to Plans

If you choose to upgrade or downgrade your subscription plan, the change will take effect at the start of the next billing cycle. The payment difference (if any) will be adjusted accordingly.

5. How to Request a Refund or Cancel

To request a refund or cancel your subscription, contact our support team at:

6. Contact Us

If you have any questions or concerns about this policy, please reach out to us at: